Archives

10 Essential Steps to Effective Client Onboarding

Proper client onboarding is vital to the success of a managed services engagement. It requires careful planning, in-depth discussions to learn client needs and set proper expectations, and meticulous execution. Skip an important step when…
Read More

Cybersecurity Reminders for the Holiday Season

Holiday shopping this year is projected to grow by 11.5 percent compared to the last holiday season, with retailers raking in $91.6 billion in sales. Much of that shopping will take place online, which means…
Read More

How to Market Expertise and Innovation

Your new line of managed service offerings is rock solid. Your sales team can sell salt to the sea. But that is still not enough to increase the revenue, profit and market reach your company…
Read More

Running a Better NOC with Connected PDUs

If it isn’t working, unplug it, wait a few minutes and plug it back in. This set of simple instructions is so common in IT that it has become kind of a joke. Funny though…
Read More

Defending Against DDoS During the Shopping Season

As the Holiday shopping season approaches, retailers are gearing up for Black Friday, traditionally their busiest day of the year. In recent years, Cyber Monday has become just as important, with more and more buyers…
Read More

Six Secrets to Better Managed Services Marketing

You can’t sell anything if clients don’t know you exist. That’s why there’s marketing. Many providers in the managed services world, tend to shortchange marketing because they mistakenly believe it’s enough to offer good technology….
Read More