Jamie Bourassa

Jamie Bourassa

Vice President Offer Management and Channel Marketing at Schneider Electric.

Seven Key Ways To Develop New, High Performing Service Offerings

The dilemma is the same for almost any business in any market: As competition increases, commoditization and price erosion follow. But MSPs are in a far better position than most to turn those challenges into…
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The Case For Big Data As a Service and Other BI Offerings

Adding a data analytics strategy is a daunting proposal for any business. Complicated solutions, limited use case and ROI examples, scarce and expensive talent, fluctuating technology needs, doubtful management, and ever-changing products and services all…
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The SLA as a Key to Customer Happiness

No matter what business you’re in, ready-made happy customers don’t simply appear on your doorstep. You must earn them. In managed services, one of the surest ways to customer happiness is to set expectations upfront…
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The Road to Strong Operational Process Discipline

Most companies have taken a stab at implementing operational process discipline (OPD) to achieve the most coveted of all objectives: instilling each and every employee with the knowledge and commitment to execute every task the…
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