Tag: MSP

How To Evaluate an MSP Vendor in Eight Steps

Clients’ needs are quickly changing. They’re looking to tap into the business enablers, efficiencies and revenue streams fueled by new data analytics, sensor, automation, cloud computing and other solutions. They need their MSP to guide…
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Every MSP Should Offer Some Level of Managed Security

Next to improving IT efficiency, cybersecurity is the main reason end customers turn to managed services these days, according to CompTIA’s “Trend in Managed Services 2015” report. This comes as little surprise, considering the spate…
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The Case For Big Data As a Service and Other BI Offerings

Adding a data analytics strategy is a daunting proposal for any business. Complicated solutions, limited use case and ROI examples, scarce and expensive talent, fluctuating technology needs, doubtful management, and ever-changing products and services all…
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Maintaining a Culture of Customer Focus

Your success depends on the success of your customers. If they are growing, and you are doing a good job of supporting them, you should be growing too. As an MSP, nothing is more important…
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The SLA as a Key to Customer Happiness

No matter what business you’re in, ready-made happy customers don’t simply appear on your doorstep. You must earn them. In managed services, one of the surest ways to customer happiness is to set expectations upfront…
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