Tag: MSP

How To Evaluate an MSP Vendor in Eight Steps

Clients’ needs are quickly changing. They’re looking to tap into the business enablers, efficiencies and revenue streams fueled by new data analytics, sensor, automation, cloud computing and other solutions. They need their MSP to guide…
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Every MSP Should Offer Some Level of Managed Security

Next to improving IT efficiency, cybersecurity is the main reason end customers turn to managed services these days, according to CompTIA’s “Trend in Managed Services 2015” report. This comes as little surprise, considering the spate…
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The Case For Big Data As a Service and Other BI Offerings

Adding a data analytics strategy is a daunting proposal for any business. Complicated solutions, limited use case and ROI examples, scarce and expensive talent, fluctuating technology needs, doubtful management, and ever-changing products and services all…
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Maintaining a Culture of Customer Focus

Your success depends on the success of your customers. If they are growing, and you are doing a good job of supporting them, you should be growing too. As an MSP, nothing is more important…
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The SLA as a Key to Customer Happiness

No matter what business you’re in, ready-made happy customers don’t simply appear on your doorstep. You must earn them. In managed services, one of the surest ways to customer happiness is to set expectations upfront…
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Why MSPs Need to Adopt a Quarterly Business Planning Cycle

High-performing companies view the annual business planning cycle as something of a relic. It’s a slow, cumbersome process that fails to address the ever-changing business dynamics that MSPs face each day. If you haven’t done…
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Power and Cooling Managed Services Best Sold as Part of a Package

From a technical standpoint, adding APC by Schneider Electric power and cooling managed services to your offerings is a straightforward process. That’s because we’ve integrated with remote management and monitoring (RMM) and professional services automation…
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5 Reasons to Sell Power and Cooling Managed Services

The MSP’s primary mission is to prevent downtime for the customer. With that in mind, you’ll want to monitor and manage as many of your customers’ systems as possible. APC by Schneider Electric is now…
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