Tag: service level agreement

The SLA as a Key to Customer Happiness

No matter what business you’re in, ready-made happy customers don’t simply appear on your doorstep. You must earn them. In managed services, one of the surest ways to customer happiness is to set expectations upfront…
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5 Reasons to Sell Power and Cooling Managed Services

The MSP’s primary mission is to prevent downtime for the customer. With that in mind, you’ll want to monitor and manage as many of your customers’ systems as possible. APC by Schneider Electric is now…
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Five Business Best Practices for IT Solution Providers

IT solution providers who’ve been around since the 1990s remember how speeds and feeds were such a key part of pitching technology to customers. Things have changed since then, and pushing technology for its own…
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