Next-Day IT Dispatch Boosts Resilience in Edge Computing Infrastructure

Edge Computing Remote Server Room Technicians

Edge computing has driven significant improvements for businesses across a variety of industries, offering better retail store experiences, faster digital bank payments, optimized factory handling systems, faster on-demand video services, and more. Top consulting firm PwC forecasts the global edge data center market will hit $13.5 billion by 2024, and leading market analysis firm ABI Research predicts that distributed computing will be front and center in 2021.

Any successful edge data center strategy should be built upon a solid IT physical infrastructure foundation. This is because physical IT resilience drives operational efficiency and extends the life of assets, helping businesses thrive — even in times of great disruption. Many IT teams are familiar with safeguarding the physical IT infrastructure of their traditional, large data centers, but often miss the opportunity to safeguard their edge architecture in the same manner. As a result, edge deployments are often at greater risk from physical and environmental threats, and security threats and can take longer to service because a dedicated IT team may not be available at every location.

Luckily, organizations now have access to a variety of remote monitoring solutions, some of which offer best-in-class on-site IT support as soon as the next business day. This service is becoming a critical enabler for organizations wanting to fully benefit from their edge computing deployments, driving down IT costs by maximizing uptime.

Remote Monitoring and Diagnostic Data Center Solutions Strengthen Edge Deployments

In a power failure, organizations rely on networked uninterruptible power supplies (UPSs) to maintain uptime for essential equipment like servers and storage gear. If your UPS breaks down, your critical systems take the direct hit, and the outage could halt essential business operations. Uptime Institute completed a survey that showed the financial fallout from IT downtime reached $1 million in 2019. Better management and configuration processes are key to preventing these financial losses.

A power failure may seem like a problem that pops up out of nowhere, but the reality is the degradation of these systems happens over time and can be monitored and managed through deeper visibility into your edge facility’s power and cooling devices.

There are many remote diagnostic and management solutions to choose from, but those with third-party integrations stand out as ideal solutions, allowing IT managers more comprehensive understanding of their edge computing deployments so they can more easily identify areas for optimization. With up-to-the-minute alerts about degrading equipment and access to in-depth data, teams have an opportunity to prevent an outage before it causes the business a significant problem.

A partner with a complete monitoring service offering on-site support can be vital to helping you manage your critical IT infrastructure. Real-time status of equipment across distributed sites can be accessed in a dashboard that serves as a one-stop-shop for device monitoring.

Optimizing Your Entire IT Operation Through Edge Resilience

One of the best ways to optimize your entire IT operation is to reduce the total cost of ownership (TCO) of your IT assets. It isn’t generally feasible to have in-house IT technicians maintaining and repairing assets for every distributed site, and using different third-party service providers for different locations can also drive up costs significantly. But how do you balance this challenge against the fact that if these assets go down, your business can be significantly affected and IT costs may expand anyway?

The answer is a single comprehensive IT infrastructure monitoring and dispatch service that offers one interface for getting alerts, monitoring usage, and preventing major outages before they happen. You can monitor when performance drops and fix the problem quickly with best-in-class IT technicians as soon as the next business day. Vendor agnostic is the best option, so you can connect all of your devices to the monitoring system to get truly holistic views into your infrastructure.

Dispatch and On-Site Support Take Remote Monitoring to the Next Level

More and more organizations have found that predictive maintenance aimed at protecting power supplies, battery backup, and cooling is the best strategy for minimizing IT-related disruptions. Without adding additional staff to every site, it’s the key to achieving nearly 24/7 uptime across all sites.

The two primary ways that end-to-end monitoring and dispatch optimizes your edge computing deployments are in cost savings and access to best-in-class IT talent:

Cost Savings

The right IT dispatch service can go a long way in trimming costs — we have found a single dispatch cost can reach $1000. Streamlining those services and reducing the amount of emergency dispatches needed through proactive monitoring can help protect your bottom line (up to 59% under a typical SLA) and deliver industry enhancements to boost IT resiliency.

Best-in-Class IT Talent

IT technicians commonly have specific training and specialized skills to repair certain assets. You can hire, train and retrain your remote staff if you have the resources to do that. If not, you should consider a service that offers best-in-class, highly trained technicians that know your equipment front to back. A single service provider who can integrate dispatch with the monitoring software to efficiently schedule and send the best technicians for the job is highly valuable in minimizing unexpected downtime.

Your Data Center Solution Stability Can Skyrocket with Integrated Remote Monitoring and Dispatch Services

Stability is the key to achieving growth even as you weather changing times and economic downturns. Your ideal technology partner will play a huge role in managing projects efficiently and ensuring you can maintain optimal user experiences. Intelligent, cloud-based, vendor-agnostic, pay-as-you-go software coupled with dispatch services makes this daunting process easier and more repeatable.

Contact us to learn more about your remote monitoring and dispatch options. You can also explore this new video or check out our white paper “Digital Remote Monitoring and Dispatch Services’ Impact on Edge Computing and Data Centers” to learn more.

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