Most successful IT solution providers are adept at growing their customer base without having to hire additional technicians. They manage to maintain a high level of customer satisfaction through superior support without driving up travel and overtime expenses. Now, a new cloud-based Schneider Electric service offering called EcoStruxure™ IT for Partners, allows IT solutions providers to remotely gain new visibility and insights into their customers’ distributed IT, power, and cooling infrastructure. Instead of making multiple on-site calls to resolve a problem, providers can swiftly offer support remotely.
In fact, remote monitoring has emerged as a critical value add for end users. However, many IT solution providers have encountered challenges with employee workload management when using traditional monitoring. Now, EcoStruxure IT for Partners acts as a Data Centre Management as a Service (DMaaS) tool, making it easy for IT solution providers to add it to their services offerings.
The new tool is based on the Schneider Electric EcoStruxure™ IT Expert data centre infrastructure management (DCIM) platform. This cloud-based monitoring application enables IT solution providers to deliver a remote monitoring service driven by real-time data that enables predictive recommendations, reducing meantime to repair and improving system availability.
The platform offers IT solution providers a simpler way to offer their customers IT monitoring services. Their customers benefit from lower operating costs and fewer unplanned downtime events. The complexity of having to work with on-premises DCIM solutions is eliminated through a simple network connection that enables data collection across multiple customer sites.
Simplifying UPS and other monitoring services
EcoStruxure IT for Partners now enables IT solution providers to offer uninterruptible power supply (UPS) monitoring and other services to customers as a cloud-based solution. The customer relationship no longer ends after the purchase of a UPS or other power and cooling infrastructure solution. By offering a monitoring service that continually checks on the health of UPSs and other data centre systems, and accurately predicts potential problems, unanticipated downtime can be remedied before it occurs.
EcoStruxure IT for Partners is vendor-neutral and capable of monitoring IT infrastructure from any vendor. It can run on a mobile device and allows both customers and service providers to monitor facilities from any location, and diagnose any potential issues.
EcoStruxure IT offers a deep data lake
The diagnostics of the customer installation also grow in precision over time as the EcoStruxure IT examines data from hundreds of customers’ site. Anonymous data from all EcoStruxure IT customers gets fed into a central data lake and from there, intelligent algorithms compare data from a customer’s site with data from sites of similar infrastructure and attributes, including installations from the same industrial vertical.
The data lake provides a detailed source of benchmarking data and enables EcoStruxure IT to identify when a piece of infrastructure is underperforming in comparison to similar infrastructure. Rather than simply identifying a problem after it occurs, predictive maintenance alerts stakeholders when a piece of equipment is showing signs of impending failure and as a result, suggestions are made.
Additional benefits for IT solution providers and customers
The EcoStruxure IT Expert solution is highly scalable and affordable. For IT providers aiming to generate managed services revenue, it’s a game-changing platform that paves the way to business expansion and higher profitability. This proactive approach offers customers both a peace of mind and Certainty in a Connected World. As IT solutions providers help customers avoid problems that can lead to downtime, customers benefit from improved operational efficiency. Operational costs are also reduced because staff can spend less time on scheduled maintenance. Instead, the work shifts to a less costly and more predictive maintenance model where issues are addressed before they result in failures.
It has never been a better time for IT solution providers to add monitoring services to their solution portfolio. Check out the EcoStruxure IT for Partners solution page to learn more about how the new EcoStruxure IT for Partners platform can help drive new services business growth.