Mar 14 / By Jason Covitz 5 Reasons to Sell Power and Cooling Managed Services The managed services provider’s (MSP) primary mission is to prevent downtime for the customer. With that in mind, you’ll want to monitor and manage as many of your customers’ systems as possible. APC by Schneider… Read Article »
Apr 26 / By Jason Covitz Success with Edge Computing: MSPs Must Manage Customer Sites As edge computing sites sprout across the IT landscape to handle IoT (Internet of Things) and AI (artificial intelligence) applications, organizations are facing performance and management challenges. Eventually companies will have hundreds and thousands of… Read Article »
Apr 20 / By Jason Covitz Resilience at Edge Computing Sites Is Resilience for the Whole IT Environment As edge computing deployments get under way, organizations need to make their edge computing sites resilient. As the saying goes, “you’re only as good as your weakest link,” so if edge computing locations are allowed… Read Article »
Nov 22 / By Jason Covitz The Personalized Shopping Experience Will Transform Black Friday Black Friday is upon us as shoppers start flocking to stores to get a head start on their Holiday gift buying. This is the busiest time of year for retailers, and it can make the… Read Article »
Aug 18 / By Jason Covitz Edge Computing: Making the Server Room Mission Critical Spending on Internet of Things (IoT) will reach $1.3 trillion by 2020, and the processing of 43 percent of this data will be at the edge, according to IDC projections. The number of “connected things”… Read Article »
Dec 06 / By Jason Covitz 10 Essential Steps to Effective Client Onboarding Proper client onboarding is vital to the success of a managed services engagement. It requires careful planning, in-depth discussions to learn client needs and set proper expectations, and meticulous execution. Skip an important step when… Read Article »
Nov 29 / By Jason Covitz How to Market Expertise and Innovation Your new line of managed service offerings is rock solid. Your sales team can sell salt to the sea. But that is still not enough to increase the revenue, profit and market reach your company… Read Article »
Nov 22 / By Jason Covitz Running a Better NOC with Connected PDUs If it isn’t working, unplug it, wait a few minutes and plug it back in. This set of simple instructions is so common in IT that it has become kind of a joke. Funny though… Read Article »
Nov 15 / By Jason Covitz Six Secrets to Better Managed Services Marketing You can’t sell anything if clients don’t know you exist. That’s why there’s marketing. Many providers in the managed services world, tend to shortchange marketing because they mistakenly believe it’s enough to offer good technology…. Read Article »
Oct 21 / By Jason Covitz What IT Managers Actually Want From MSPs; It’s Not What You Think We all want to rank among our customers’ most trusted business partners. To get there, though, MSPs might have to travel a different path than they’ve been taking. The problem is that most MSPs fail… Read Article »