Scott Cassidy

Scott Cassidy

Scott Cassidy is passionate about putting customers first, and has spent nearly three decades working closely with customers to ensure their success. In his role as Head of Offer Management and Customer Success for Digital Services & Software at Schneider Electric, he applies an “outside in” approach to product management, customer service and marketing to ensure his organization remains focused on what matters most - customers and serving their needs. Daily, Cassidy and his team are responsible for the offer creation, SaaS customer churn, and marketing communications for the EcoStruxure IT and StruxureWare for Data Centers software suites.

New Cloud-based Monitoring Tool Shifts Playing Field for IT Solution Providers

Most successful IT solution providers are adept at growing their customer base without having to hire additional hard-to-find technicians. They manage to maintain a high level of customer satisfaction through superior support without driving up…
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Cloud-based DCIM Enables IT Solution Providers to Offer New Services  

The trend to everything-as-a-service in the IT world is providing a spark of innovation for our IT solution provider community. As with any shift, some are going all-in and repositioning themselves as managed service providers….
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IT Solution Providers Ready to Evolve Their Businesses with Cloud-based DCIM

It’s no secret that the ability to adapt and evolve is key to success for the IT Channel. For example, IT solution providers were quick to jump on the sales opportunity presented by Uninterruptible Power…
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Why Cloud-based DCIM is not Just for Data Centers

Just as technology and its use are evolving at a tremendous pace, the physical infrastructure which supports IT equipment is also being transformed to support these advances. There are some significant trends driving new approaches…
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