Next to improving IT efficiency, cybersecurity is the main reason end customers turn to managed services these days, according to CompTIA’s “Trend in Managed Services 2015” report. This comes as little surprise, considering the spate…
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Category: Partnership
The Case For Big Data As a Service and Other BI Offerings
Adding a data analytics strategy is a daunting proposal for any business. Complicated solutions, limited use case and ROI examples, scarce and expensive talent, fluctuating technology needs, doubtful management, and ever-changing products and services all…
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Working With Facilities Means New Business for IT Solution Providers
It used to be that the IT crew and facility staff were two separate entities, segregated in their silos and all the happier for it. That dynamic, though, is quickly changing as enterprises increase their…
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NOC Services: Should You Partner or Build Your Own?
Few MSPs have the resources to run their own NOC (Network Operations Center). But as you take on new clients and dial up your offerings a few notches, you may want to consider delivering the…
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Maintaining a Culture of Customer Focus
Your success depends on the success of your customers. If they are growing, and you are doing a good job of supporting them, you should be growing too. As an MSP, nothing is more important…
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The SLA as a Key to Customer Happiness
No matter what business you’re in, ready-made happy customers don’t simply appear on your doorstep. You must earn them. In managed services, one of the surest ways to customer happiness is to set expectations upfront…
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Converged Infrastructure: A simple approach to a complex need
As an IT solution provider, you’ve done your job well over the years by building up your clients’ infrastructure, adding on all the solutions they’ve needed to grow their business and sharpen their competitive edge….
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Top Five Reasons Power and Cooling Is Critical to Edge Computing
Edge computing is bringing compute, storage and management capabilities to the edge of the network – just close enough to prevent the lag and potential security issues of the cloud without clogging up the network…
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What IT Solution Providers Need to Know about Edge Infrastructure
Pendulum swings are a common occurrence in the IT industry. Take what’s happening with edge infrastructure, which consists of bringing assets back from the cloud into network closets. You wouldn’t have edge computing without the…
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How IT Solution Providers Can Capture Cloud Revenue with Core Skills
In a world of uncertainty, one thing is sure: Companies of all sizes will increase their spending on cloud services over the next several years. IDC, in its Worldwide Semiannual Public Cloud Services Spending Guide…
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