Devastating floods in Northern California and Houston. Tornadoes in New Orleans. Blizzards in the Northeast. That’s just a sample of the natural disasters that have struck so far this year. And if 2017 is anything…
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Tag: MSP
Ticket to the Future: MSPs Need a Cloud Strategy Now
As the Internet of Things (IoT) and edge computing gain traction, MSPs should be positioning themselves to seize new revenue opportunities. The problem is too many still lack a cloud strategy, and without one, it…
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Managed Services Matters- A Practical Guide to Succeeding in Managed Services
When Darwin spoke of “survival of the fittest,” he was referring to the evolution of biological species. The most successful, he argued, leave copies of themselves in the generations that follow. The same argument applies…
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Up your Cyber Security Game – Using Predictive Analytics to Create a Defense Plan
Cybersecurity has become a frustrating game of whack-a-mole, with new threats constantly showing up in new and unexpected places every time you beat back the last one. At times it feels as if security vendors…
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The Year of Big Decisions: Five Trends IT Solution Providers Should Watch in 2017
As 2017 kicks off, the IT channel finds itself in transition as clients continue to adopt cloud strategies and start assessing emerging trends such as the Internet of Things and edge computing. This requires MSPs…
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Edge Computing Driving Evolution in Brick-and-Mortar Shopping Experience
The average shopper was expected to spend $936 on gifts in the 2016 Holiday season, but at least during Black Friday weekend, a bigger share went to online stores than brick-and-mortar retailers. It’s estimated that…
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Better Communications Improves Customer Relationship
We’ve heard it said a hundred times: Strong customer relationships are the lynchpin of any successful business. But many IT service providers still fail to provide SMB clients, the bulk of their customer base, with…
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Five IT Investments Your Clients Should Consider in 2017
As MSPs, and those that aspire to become MSPs, get together with clients to review plans for the upcoming year, think about what types of technology investments your clients should consider in 2017. Most of…
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Why You Should Add Extended Warranties to Your Managed Services Offerings
Most service level agreements (SLA) between MSPs and customers cover equipment while under a manufacturer’s warranty, but what happens when that warranty runs out? It could make for an awkward situation between the provider and…
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10 Essential Steps to Effective Client Onboarding
Proper client onboarding is vital to the success of a managed services engagement. It requires careful planning, in-depth discussions to learn client needs and set proper expectations, and meticulous execution. Skip an important step when…
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