MSP Archives

Jan 16 / By Pedro Pereira

The Year of Big Decisions: Five Trends IT Solution Providers Should Watch in 2017

As 2017 kicks off, the IT channel finds itself in transition as clients continue to adopt cloud strategies and start assessing emerging trends such as the Internet of Things and edge computing. This requires MSPs… Read Article »

Jan 09 / By Pedro Pereira

Edge Computing Driving Evolution in Brick-and-Mortar Shopping Experience

The average shopper was expected to spend $936 on gifts in the 2016 Holiday season, but at least during Black Friday weekend, a bigger share went to online stores than brick-and-mortar retailers. It’s estimated that… Read Article »

Dec 20 / By Rob McKernan

Better Communications Improves Customer Relationship

We’ve heard it said a hundred times: Strong customer relationships are the lynchpin of any successful business. But many IT service providers still fail to provide SMB clients, the bulk of their customer base, with… Read Article »

Dec 19 / By Pedro Pereira

Five IT Investments Your Clients Should Consider in 2017

As MSPs, and those that aspire to become MSPs, get together with clients to review plans for the upcoming year, think about what types of technology investments your clients should consider in 2017. Most of… Read Article »

Dec 13 / By Hervé Mariage

Why You Should Add Extended Warranties to Your Managed Services Offerings

Most service level agreements (SLA) between MSPs and customers cover equipment while under a manufacturer’s warranty, but what happens when that warranty runs out? It could make for an awkward situation between the provider and… Read Article »

Dec 06 / By Jason Covitz

10 Essential Steps to Effective Client Onboarding

Proper client onboarding is vital to the success of a managed services engagement. It requires careful planning, in-depth discussions to learn client needs and set proper expectations, and meticulous execution. Skip an important step when… Read Article »

Nov 29 / By Jason Covitz

Tag: MSP

Edge Computing Driving Evolution in Brick-and-Mortar Shopping Experience

Better Communications Improves Customer Relationship

Five IT Investments Your Clients Should Consider in 2017

Why You Should Add Extended Warranties to Your Managed Services Offerings

10 Essential Steps to Effective Client Onboarding

How to Market Expertise and Innovation

Running a Better NOC with Connected PDUs

Six Secrets to Better Managed Services Marketing

Seven Key Ways To Develop New, High Performing Service Offerings