In the traditional IT channel model, business costs are fairly straightforward. Resellers source products from vendors and distributors, mark them up and sell them to end customers. Additional services, such as troubleshooting and maintenance, incur…
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Tag: SLA
Managed Services Matters- A Practical Guide to Succeeding in Managed Services
When Darwin spoke of “survival of the fittest,” he was referring to the evolution of biological species. The most successful, he argued, leave copies of themselves in the generations that follow. The same argument applies…
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Five IT Investments Your Clients Should Consider in 2017
As MSPs, and those that aspire to become MSPs, get together with clients to review plans for the upcoming year, think about what types of technology investments your clients should consider in 2017. Most of…
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Why You Should Add Extended Warranties to Your Managed Services Offerings
Most service level agreements (SLA) between MSPs and customers cover equipment while under a manufacturer’s warranty, but what happens when that warranty runs out? It could make for an awkward situation between the provider and…
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Physical Security and Environmental Monitoring as a Managed Service
As an MSP, think of yourself as an insurance provider of sorts. And the insurance you deliver protects both your customers’ business and their IT investments by preventing downtime and maximizing performance. That’s why your…
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How To Evaluate an MSP Vendor in Eight Steps
Clients’ needs are quickly changing. They’re looking to tap into the business enablers, efficiencies and revenue streams fueled by new data analytics, sensor, automation, cloud computing and other solutions. They need their MSP to guide…
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The SLA as a Key to Customer Happiness
No matter what business you’re in, ready-made happy customers don’t simply appear on your doorstep. You must earn them. In managed services, one of the surest ways to customer happiness is to set expectations upfront…
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5 Reasons to Sell Power and Cooling Managed Services
The MSP’s primary mission is to prevent downtime for the customer. With that in mind, you’ll want to monitor and manage as many of your customers’ systems as possible. APC by Schneider Electric is now…
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Five Business Best Practices for IT Solution Providers
IT solution providers who’ve been around since the 1990s remember how speeds and feeds were such a key part of pitching technology to customers. Things have changed since then, and pushing technology for its own…
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