SLA Archives

Oct 22 / By Rob McKernan

How IT Solution Providers Can Increase Recurring Revenue with Remote UPS Monitoring

Currently, services make up about 30 percent of IT solution providers’ revenue, a figure that will surely grow in coming years. One of these services includes monitoring uninterruptible power supplies (UPSs) to mitigate unplanned downtime…. Read Article »

Aug 20 / By Scott Cassidy

New Cloud-based Monitoring Tool Shifts Playing Field for IT Solution Providers

Most successful IT solution providers are adept at growing their customer base without having to hire additional hard-to-find technicians. They manage to maintain a high level of customer satisfaction through superior support without driving up… Read Article »

Sep 27 / By Rob McKernan

4 Approaches for MSPs to Manage Hidden Costs That Erode Profitability

In the traditional IT channel model, business costs are fairly straightforward. Resellers source products from vendors and distributors, mark them up and sell them to end customers. Additional services, such as troubleshooting and maintenance, incur… Read Article »

Feb 15 / By Pedro Pereira

Managed Services Matters- A Practical Guide to Succeeding in Managed Services

When Darwin spoke of “survival of the fittest,” he was referring to the evolution of biological species. The most successful, he argued, leave copies of themselves in the generations that follow. The same argument applies… Read Article »

Dec 19 / By Pedro Pereira

Five IT Investments Your Clients Should Consider in 2017

As MSPs, and those that aspire to become MSPs, get together with clients to review plans for the upcoming year, think about what types of technology investments your clients should consider in 2017. Most of… Read Article »

Dec 13 / By Hervé Mariage

Why You Should Add Extended Warranties to Your Managed Services Offerings

Most service level agreements (SLA) between MSPs and customers cover equipment while under a manufacturer’s warranty, but what happens when that warranty runs out? It could make for an awkward situation between the provider and… Read Article »

Oct 25 / By Ron Catanzaro

Physical Security and Environmental Monitoring as a Managed Service

As an MSP, think of yourself as an insurance provider of sorts. And the insurance you deliver protects both your customers’ business and their IT investments by preventing downtime and maximizing performance. That’s why your… Read Article »

Oct 11 / By Jason Covitz

How To Evaluate an MSP Vendor in Eight Steps

Clients’ needs are quickly changing. They’re looking to tap into the business enablers, efficiencies and revenue streams fueled by new data analytics, sensor, automation, cloud computing and other solutions. They need their MSP to guide… Read Article »

Sep 06 / By Jamie Bourassa

The SLA as a Key to Customer Happiness

No matter what business you’re in, ready-made happy customers don’t simply appear on your doorstep. You must earn them. In managed services, one of the surest ways to customer happiness is to set expectations upfront… Read Article »

May 31 / By Pedro Pereira

Five Business Best Practices for IT Solution Providers

IT solution providers who’ve been around since the 1990s remember how speeds and feeds were such a key part of pitching technology to customers. Things have changed since then, and pushing technology for its own… Read Article »