Tag: SLA

How To Evaluate an MSP Vendor in Eight Steps

Clients’ needs are quickly changing. They’re looking to tap into the business enablers, efficiencies and revenue streams fueled by new data analytics, sensor, automation, cloud computing and other solutions. They need their MSP to guide…
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The SLA as a Key to Customer Happiness

No matter what business you’re in, ready-made happy customers don’t simply appear on your doorstep. You must earn them. In managed services, one of the surest ways to customer happiness is to set expectations upfront…
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5 Reasons to Sell Power and Cooling Managed Services

The MSP’s primary mission is to prevent downtime for the customer. With that in mind, you’ll want to monitor and manage as many of your customers’ systems as possible. APC by Schneider Electric is now…
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